Privacy Policy

This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all services offered by CW Group LLC ("CW"). It also applies to any CW controlled websites, as well as other offline interactions, such as attending a CW event (collectively referred to as, 'Services'). Please read this Statement carefully to understand how CW may collect, use and share your personal information. The terms 'we', 'us', or 'CW' are each intended as reference to CW Group LLC.

The Types of Personal Information We Collect
CW collects some or all of the following: your name, phone number, email address, company name, title, shipping address, shopping / order information, payment information, location data, IP address, browsing / usage data, email opens and clicks, email support information, data provided by cookies and third parties, such as Google Analytics; for instance, when you want to learn more about CW Products and Services or when you contact our Customer Care group ( [email protected]) for assistance with your CW Services.

Information we collect automatically
We automatically collect information about you, such as Functional Data and Additional Usage Data this regards your use of your CW Product services or information collected by cookies and similar technologies when you use, access or interact with us via our websites or app. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the webpages you view on our websites, whether you interact with content available on our websites and how.

Information obtained from other sources
We may receive information about you from other sources, including third parties, such as business partners and partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.

How do we protect your information?
CW is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. The collected personal data are recorded in a secured and protected database hosted by CW and computer systems that have limited access and are in controlled facilities. Access to the servers is only possible from the internal network. Remote access to the internal network is only possible through a VPN gateway. All application communication between the end user and the application is secured / encrypted by HTTPS and SFTP.

Why does CW need my information?
CW uses the data we collect to provide you the best experience within the services we offer, which includes using data to improve and personalize your experiences. We also use the data to communicate with you, for example, informing you about your attending event, new products or services available, security and other types of updates. CW retains data for as long as necessary to provide the services, support your account and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different products or services, actual retention periods can vary significantly.

Why is CW updating its privacy statement?
We now meet the high standard required by the European Union's General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We respect your personal data. We have never and will never sell it to third parties.

If you have specific questions or concerns about the use of your data, please reach out to [email protected]. We are happy to help you.

We respect privacy and your rights to control your personal data. Our principal guidelines are simple. We will be clear about the data we collect and why. Your data is sacredly protected by us. We do not and will not sell your data to third parties.

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